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Let’s take a recurring customer experience: someone orders something on the phone (telephone connection, fittings, a service,…) and thinks he has expressed himself clearly according to all the rules of the art. Then he receives something other than what he thinks he ordered. And calls again. The order that is read out to him...
Mann spielt Violine
No digital transformation without digitality
The more digital society and economy become, the more the focus shifts to human interaction with the virtual world. Technical issues are gradually taking a step back. People cease to be mere users and become an integral part of a digitalized system. Digitalization becomes digitality (The Digital Condition, Felix Stalder, Polity, 2017). The term...
Menschen vor einem Wasserfall
Our DEI MVPs – the diversity, equity and inclusion measures that drive the most positive outcomes
In the past years, several world events have caused a dramatic shift in society. A global pandemic that caused millions of deaths and forced us out of our offices and schools, a global movement to end systemic racism, and the MeToo movement to challenge sexism. These societal changes have not gone unnoticed by insightful...
Diversity is not just nice to have, it is a relevant business factor
Today we celebrate the 9th German Diversity Day (May 18th, 2021). It is an initiative of the Association Charta der Vielfalt e.V. and brings awareness to the concept of diverse teams and Diversity Management in the working world. And why is this so important? Because diversity is not just a ‘nice to have’! Next...
New Work - Is lateral leadership an answer to the issue of accountability?
One of the most popular New Work concepts currently is the lateral leadership approach. This fits well into a broader context, given that the World Economic Forum announced in 2021 that we have entered a phase of stakeholder capitalism and that to solve global problems, we need to think systemically and lead laterally, we...
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May
Our DEI MVPs – the diversity, equity and inclusion measures that drive the most positive outcomes
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Apr
New Work - Is lateral leadership an answer to the issue of accountability?
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Future of Work - The power of Networks