Creating change
that's trackable.
Change is the DNA of life. This is true for every individual, for companies and their ecosystems. The key challenge is to create value from change. We share our experiences and show what others are doing.
Back to the office
In the past six months, companies worldwide have started to grapple with the question of when to return to the office. The unpredictability of the pandemic makes this more difficult, as does the resistance from employees. Back in March, CNBC wrote about ‘giddy executives’ welcoming their employees back to the office, with Apple CEO...
Let’s take a recurring customer experience: someone orders something on the phone (telephone connection, fittings, a service,…) and thinks he has expressed himself clearly according to all the rules of the art. Then he receives something other than what he thinks he ordered. And calls again. The order that is read out to him...
Mann spielt Violine
Our latest blog posts
Back to the office
Our DEI MVPs – the diversity, equity and inclusion measures that drive the most positive outcomes
New Work - Is lateral leadership an answer to the issue of accountability?